1) Overview: How your order moves through production
Most orders follow the same path:
Import / Design → Prepress → Print → Finish → QC → Pack & Ship
Some orders are 100% automated (decklist imports and standard printings). Others include custom elements (custom cards, custom art, special layouts), which may require additional review time.
If you think there is an issue with your order, please read our Quality Guarantee & Reprints policy, and reach out via email.
2) Your responsibility before submitting an order
To avoid delays, misprints, or surprises, please double-check the details you control:
Card names + versions/printings: Make sure you picked the exact printing you want (especially for alternate arts, showcase frames, or special treatments).
Quantity: Confirm counts for each card and any duplicates.
Custom card text: Spellcheck names, rules text, flavor text, and any custom fields you edited.
Artwork choices: Confirm you uploaded the correct image(s) and that you’re happy with the crop/placement in the preview.
Legibility: If the on-screen preview looks blurry or low-res, it will not magically improve in print.
If something looks off in the preview, treat that as a stop sign. Fix it before checkout.
3) Proofing & approvals
On-screen preview is your proof
For most products, the preview you see in the editor is treated as the proof. Once you submit your order, it moves into production and may not be editable.
When we may contact you
If we spot a production-stopping issue (for example: missing artwork, obvious file corruption, or a layout that won’t print cleanly), we may reach out. If we can’t reach you within a reasonable window, we may:
print as-is (if the issue is minor), or
pause the order (if it would clearly waste the print).
We do not rewrite, redesign, or “fix” custom card content unless you request it.
4) Prepress: What we do before printing
Before anything hits the press, we run standard prepress checks and preparation steps, such as:
Layout validation: Ensuring the file or generated render matches the expected trim and safe zones.
Print readiness: Preparing for consistent output (resolution handling, edge clean-up where applicable, and print-safe export).
Batching: Grouping jobs efficiently to keep quality consistent and turnaround fast.
Prepress is about making sure your order prints reliably—not about changing the design.
5) Printing: What to expect
We print using a calibrated process designed for crisp text, clean edges, and consistent color across a full deck or cube.
Color expectations
Colors can vary slightly due to screen settings, art source differences, and print calibration.
If you are comparing to another printer (or to a card image online), expect small differences.
Deep darks, saturated reds, and neon-like colors can be the most sensitive.
We focus on making your order look great as a complete set—not on matching any specific third-party print.
6) Finishing: Coating, cutting, and corners
After printing, cards go through finishing steps designed for durability and a clean tabletop feel.
Depending on the product, finishing may include:
Protective coating / surface finish (to help with handling and wear)
Precision cutting to final size
Corner rounding
Final de-dusting and handling prep
Finishing is one of the biggest factors in how “professional” cards feel. It’s also where tiny tolerances matter.
7) Quality control standards
Every order is checked before it ships. QC focuses on issues that affect playability and appearance, including:
Print clarity: Text should be readable and linework should be sharp.
Major alignment issues: We look for cuts that would noticeably shift the frame or clip important elements.
Surface defects: Obvious scuffs, scratches, or coating problems.
Cut quality: Excessively rough edges or visibly inconsistent corners.
Normal manufacturing variation
Even with strong QC, print production has natural tolerances. Minor variation may include:
small shifts in centering
slight color changes from one run to another
minimal edge variation that isn’t noticeable in sleeves
If you need museum-level perfection for display pieces, contact us before ordering so we can recommend the best option.
8) Packaging & shipping
We pack to protect corners, surfaces, and edges in transit. Packaging may include inner protection and rigid mailers/boxes depending on the order size.
Once shipped:
You’ll receive tracking (when available).
Delivery times depend on the carrier and destination.
Weather, holidays, and carrier delays can impact arrival dates.
If your package arrives with obvious shipping damage, keep the packaging and contact us with photos so we can help.
9) Reprints, issues, and resolution policy
If something went wrong, we want to fix it—fast.
We will help if the issue is on our side
Examples:
missing cards that were paid for
major print defects
significant cutting errors
damage caused by inadequate packaging
We may not reprint if the issue is in the submitted design
Examples:
typos in custom text you approved
incorrect card versions you selected
artwork you uploaded at low resolution
crops/placements that matched the preview
If you’re unsure whether something is a “print issue” or a “design issue,” message us with clear photos and your order details. We’ll tell you what happened and what the best fix looks like.
10) Artwork and content responsibility
You are responsible for ensuring you have the rights or permission to print any custom images, logos, or text you upload or submit.
We may refuse files that include content we can’t produce responsibly . If we can’t print something, we’ll contact you.
11) Updates to this policy
We may update this Print Process Policy as our equipment, materials, and workflows improve. The version in effect at the time you place your order is the one that applies.