hank you for choosing PrintMTG. We make custom-printed products to your specifications, so our refund and return policy is built around something simple: if we made a mistake or your order arrives with a verified print defect, we’ll make it right. If you changed your mind after we’ve started production, we’ll still help where we can—but custom-printed goods aren’t treated like off-the-shelf retail items.
This policy is written to be clear, fair, and practical for custom printing.
What qualifies for a free reprint or replacement (our “Make It Right” guarantee)
If your order arrives with any of the following issues, contact us and we’ll work with you to resolve it—typically with a reprint, replacement, or store credit, depending on the situation:
- Print defects (noticeable banding, severe color issues, significant scratches, obvious damage caused during production)
- Cut/trim issues that materially affect the product
- Incorrect item(s) received (wrong product, wrong quantity, wrong variation)
- Shipping damage (damage that occurred in transit)
What we’ll ask for: clear photos of the issue (and packaging if applicable) so we can confirm the defect and prevent repeats.
What does not qualify for a refund or return (custom printing reality check)
Because PrintMTG products are made to order, the following are generally not eligible for refunds or returns:
- Changed mind / no longer needed / ordered the wrong thing
- Buyer’s remorse or “didn’t like it as much in person”
- Minor variation that is normal in printing (small shifts in color due to monitor settings, lighting, or normal print tolerances)
- Issues caused by customer-provided files (low-resolution art, incorrect formatting, incorrect list, typos in provided text, etc.)
- Damage after delivery (handling, storage, liquids, bending, etc.)
That said: if something feels borderline, reach out. We’d rather talk it through than stonewall you.
Time window to report problems
To ensure we can help quickly, please contact us within:
- 7 days of delivery for print defects, incorrect items, or shipping damage
- 14 days of delivery for issues that may require additional review
If you’re unsure, email us anyway—just don’t wait a month and then drop a “hey so…” on us.
Returns (when they apply)
In most cases with custom printing, the correct fix is reprint/replacement, not a physical return. If we do need the item back for inspection:
- We’ll tell you in writing and provide instructions.
- We may provide a return label depending on the situation.
- Please do not mail products back without contacting us first—unannounced returns can’t be processed reliably.
Refunds (when they apply)
Refunds are not the default outcome for custom-made products, but they may apply in cases like:
- We confirm a significant defect and a reprint/replacement is not possible or reasonable
- An order is canceled before production begins (see cancellations below)
- A shipment is lost in transit after carrier confirmation and the matter can’t be resolved with a replacement
If a refund is approved, it is issued to the original payment method. Timing depends on your bank/processor, but typically posts within 5–10 business days after approval.
Cancellations
Because production may begin quickly:
- If you need to cancel, email us as soon as possible.
- If production has not started, we can usually cancel or adjust the order.
- If production has started or the order has shipped, cancellation may not be possible.
How to request a fix, reprint, or review
Email [email protected] with:
- Your order number
- A short description of the issue
- Clear photos of the product (and packaging if shipping damage)
- If relevant: screenshots of the proof/order details
We typically respond within 1 business day.
Contact information
Email: [email protected]
Phone: 720-803-1314