Thank you for choosing PrintMTG. We make custom-printed products to your specifications, so our refund and return policy is built around something simple: if we made a mistake or your order arrives with a verified print defect, we’ll make it right. If you changed your mind after we’ve started production, we’ll still help where we can—but custom-printed goods aren’t treated like off-the-shelf retail items.
This policy is written to be clear, fair, and practical for custom printing.
What qualifies for a free reprint or replacement (our “Make It Right” guarantee)
If your order arrives with any of the following issues, contact us and we’ll work with you to resolve it—typically with a reprint, replacement, or store credit, depending on the situation:
Print defects (noticeable banding, severe color issues, significant scratches, obvious damage caused during production)
Cut/trim issues that materially affect the product
Incorrect item(s) received (wrong product, wrong quantity, wrong variation)
Shipping damage (damage that occurred in transit)
What we’ll ask for: clear photos of the issue (and packaging if applicable) so we can confirm the defect and prevent repeats.
What does not qualify for a refund or return (custom printing reality check)
Because PrintMTG products are made to order, the following are generally not eligible for refunds or returns:
Changed mind / no longer needed / ordered the wrong thing
Buyer’s remorse or “didn’t like it as much in person”
Minor variation that is normal in printing (small shifts in color due to monitor settings, lighting, or normal print tolerances)
Issues caused by customer-provided files (low-resolution art, incorrect formatting, incorrect list, typos in provided text, etc.)
Damage after delivery (handling, storage, liquids, bending, etc.)
That said: if something feels borderline, reach out. We’d rather talk it through than stonewall you.
Time window to report problems
To ensure we can help quickly, please contact us within:
7 days of delivery for print defects, incorrect items, or shipping damage
14 days of delivery for issues that may require additional review
If you’re unsure, email us anyway—just don’t wait a month and then drop a “hey so…” on us.
Returns (when they apply)
In most cases with custom printing, the correct fix is reprint/replacement, not a physical return. If we do need the item back for inspection:
We’ll tell you in writing and provide instructions.
We may provide a return label depending on the situation.
Please do not mail products back without contacting us first—unannounced returns can’t be processed reliably.
Refunds (when they apply)
Refunds are not the default outcome for custom-made products, but they may apply in cases like:
We confirm a significant defect and a reprint/replacement is not possible or reasonable
An order is canceled before production begins (see cancellations below)
A shipment is lost in transit after carrier confirmation and the matter can’t be resolved with a replacement
If a refund is approved, it is issued to the original payment method. Timing depends on your bank/processor, but typically posts within 5–10 business days after approval.
Cancellations
Because production may begin quickly:
If you need to cancel, email us as soon as possible.
If production has not started, we can usually cancel or adjust the order.
If production has started or the order has shipped, cancellation may not be possible.
How to request a fix, reprint, or review
Email [email protected] with:
Your order number
A short description of the issue
Clear photos of the product (and packaging if shipping damage)
If relevant: screenshots of the proof/order details
We typically respond within 1 business day.
Contact information
Email: [email protected]
Phone: 720-803-1314