If you’re deciding whether to order from PrintMTG, start here. This page is a plain-English hub for how we operate, what we guarantee, and where to find every important policy before you buy.
Quick links
- Contact Support: https://printmtg.com/contact/
- Order Tracking: https://printmtg.com/order-tracking/
- Shipping & Turnaround: https://printmtg.com/shipping-policy/
- Quality Guarantee & Reprints: https://printmtg.com/quality-guarantee-reprints/
- Refund & Returns Policy: https://printmtg.com/refund_returns/
- Payments & Checkout Security: https://printmtg.com/payment/
- Proxy Use Policy (Casual Only): https://printmtg.com/proxy-use-policy/
- Best Price Guarantee: https://printmtg.com/best-price-guarantee/
- IP Policy: https://printmtg.com/intellectual-property-takedown-policy/
What we stand for
Clear proxy rules (no weird stuff)
PrintMTG products are intended for casual play and playtesting. They are not official Magic cards, not for sanctioned events, and must not be represented or resold as authentic. If you’re unsure whether your use case is a fit, ask us first.
Quality you can actually count on
If we mess something up—print defects, incorrect items, or shipping damage—we’ll work with you to make it right (typically via a reprint, replacement, or credit, depending on the situation).
Full details: https://printmtg.com/quality-guarantee-reprints/
Straightforward turnaround
Most orders are produced quickly, then ship via the method you choose at checkout. If you have a deadline, email us before ordering and we’ll tell you what’s realistic.
Shipping details: https://printmtg.com/shipping-policy/
Secure checkout
Payments are handled through established processors, and we don’t store full card numbers on our servers.
More: https://printmtg.com/payment/
Transparent policies
No “gotcha” fine print. Everything important lives on public pages you can read before you buy.
Policies and support pages
Ordering, shipping, and delivery
- Shipping Policy: https://printmtg.com/shipping-policy/
- Order Tracking: https://printmtg.com/order-tracking/
Quality, refunds, and “make it right”
- Quality Guarantee & Reprints: https://printmtg.com/quality-guarantee-reprints/
- Refund & Returns Policy: https://printmtg.com/refund_returns/
Pricing and fairness
- Best Price Guarantee: https://printmtg.com/best-price-guarantee/
For U.S. orders, we compare the delivered total (item price + shipping) when matching or beating a competitor price.
Privacy, security, and legal
- Privacy Policy: https://printmtg.com/privacy-policy/
- Terms of Service: https://printmtg.com/terms-of-service/
- Proxy Use Policy: https://printmtg.com/proxy-use-policy/
- Intellectual Property & Takedown Policy: https://printmtg.com/intellectual-property-takedown-policy/
About and FAQs
- About PrintMTG: https://printmtg.com/about/
- Frequently Asked Questions: https://printmtg.com/frequently-asked-questions/
Contact
If you need help with an order, a deadline, a file/list issue, or a policy question:
- Email: [email protected]
- Phone: 720-803-1314
- Support hours: Mon–Fri, 9:00am–5:00pm
If something goes wrong
Start here:
- Email support with your order number and a quick description: https://printmtg.com/contact/
- If it’s a quality issue, include clear photos: https://printmtg.com/quality-guarantee-reprints/
- If it’s delivery-related, check tracking first: https://printmtg.com/order-tracking/