PrintMTG Quality Guarantee

At PrintMTG, we commit to delivering proxies crafted with the exacting standards befitting a grand magical academy. Each card is printed using professional commercial techniques on high-quality card stock, then die-cut to ensure precise edges and a consistent feel. Slight variations inherent in print-on-demand processes are normal and do not affect the integrity or playability of your proxies.

What Constitutes a Defect

A defect is any significant error that compromises your order’s quality or accuracy. This includes misprints such as incorrect colors or blurred images, physical damage like creases or scratches, and errors in quantity or incorrect cards sent. These issues fall outside normal production variations and warrant resolution.

What Is Not a Defect

Normal variations such as minor edge inconsistencies, slight color shifts due to print-on-demand processes, or natural differences in card stock texture are expected and do not qualify as defects. Proxies are intended for casual play and testing, and these subtle differences do not affect their use.

Resolution Process

If you identify a defect, please notify us within 14 days of receiving your order. Include clear photographs showing the issue to help us assess and expedite your case. Depending on the nature of the defect, we may offer a partial reprint, a full replacement, or other solutions tailored to the situation.

Contact our support team at [email protected] for assistance. You may also track your order status anytime via your order tracking page.