Return Policy Overview

At PrintMTG, each Magic: The Gathering proxy is carefully crafted on premium card stock with attention to detail. Because our cards are printed on demand, we do not accept returns for change of mind or buyer's remorse. However, we stand firmly behind the quality of our work and offer returns and replacements under specific conditions. If you believe your order does not meet our quality standards, please review the eligibility criteria below.

Eligibility for Returns and Replacements

Quality-related issues such as misprints, damaged cards, or errors caused by PrintMTG must be reported within 14 calendar days from the date you receive your order. For other concerns related to your order, you may contact us within 30 days, but eligibility for return or refund depends on the specific situation. Cards that are damaged due to customer handling, misuse, or normal wear and tear are not eligible.

How to Request a Return or Replacement

If you find a quality issue within the eligible timeframe, please reach out promptly to [email protected]. Include your order number and photos illustrating the problem. We will review your request and, if approved, guide you through the replacement or refund process. For tracking your order status during this process, you may visit the order tracking page.

Refund Timing and Shipping Costs

Approved refunds are processed within 7 to 10 business days after we receive the returned item or approve a claim. If PrintMTG is at fault for the error or damage, we cover the return shipping costs. For all other cases, shipping expenses are the responsibility of the customer.

Chargebacks and Customer Communication

We encourage customers to contact us directly at [email protected] before initiating any chargebacks. Open communication ensures we can address your concerns swiftly and fairly, maintaining the trust and respect characteristic of a scholarly community.

Additional Information

For full details on our quality commitments and shipping policies, please visit our Quality Guarantee and Shipping Policy pages. If you have further questions, our team is available via Contact Us.